CUSTOMER SATISFACTION EVALUATION |

DEAR CUSTOMERS ---------- OUR COMPANY WOULD LIKE TO DEVELOP AND IMPORVE OUR PRODUCTS, SERVIES INCLUDING DELIVERY FOR ALL OUR VALUABLE CUSTOMERS FOR THE MOST SATISFACTION. THEREFORE, WE SEND THIS QUESTIONAIR AND WOULD REQUEST YOU TO PLEASE DO COMMENT AND GIVE US YOUR VALUABLE SUGGESTION TO ENABLE US TO DEVELOP AND IMPROVE IN ORDER TO PROVIDE YOU THE UTMOST BENEFIT.

Customer Detail COMPANY NAME : TELEPHONE NO : E-MAIL :

QUESTIONAIR TOPIC IMPORTANCE SATISFACTION 1.SERVICE:- 1.1 PERSON TO CONTACT SUPERLATIVE IMPORTANCE VERY IMPORTANCE IMPORTANCE VERY UNIMPORTANCE VERY GOOD GOOD FAIR VERY POOR 1.2 COMMUNICATION SUPERLATIVE IMPORTANCE VERY IMPORTANCE IMPORTANCE VERY UNIMPORTANCE VERY GOOD GOOD FAIR VERY POOR 1.3 PRODUCT INFORMATION SUPERLATIVE IMPORTANCE VERY IMPORTANCE IMPORTANCE VERY UNIMPORTANCE VERY GOOD GOOD FAIR VERY POOR 2.COMPLAINT:- 2.1 SPEED OF ACTION SUPERLATIVE IMPORTANCE VERY IMPORTANCE IMPORTANCE VERY UNIMPORTANCE VERY GOOD GOOD FAIR VERY POOR 2.2 RESULT OF CORRECTIVE SUPERLATIVE IMPORTANCE VERY IMPORTANCE IMPORTANCE VERY UNIMPORTANCE VERY GOOD GOOD FAIR VERY POOR 3.PRODUCT YOU ARE CURRENTLY PURCHASE:- TOWEL QUALITY:- TW 3.1 QUALITY OF PRODUCT CONTROL SUPERLATIVE IMPORTANCE VERY IMPORTANCE IMPORTANCE VERY UNIMPORTANCE VERY GOOD GOOD FAIR VERY POOR DELIVERIES:- TW 3.2 TRANSPORTATION EFFICIENCY SUPERLATIVE IMPORTANCE VERY IMPORTANCE IMPORTANCE VERY UNIMPORTANCE VERY GOOD GOOD FAIR VERY POOR TW 3.3 ON TIME DELIVERY SUPERLATIVE IMPORTANCE VERY IMPORTANCE IMPORTANCE VERY UNIMPORTANCE VERY GOOD GOOD FAIR VERY POOR TW 3.4 CONDITION OF PACKAGING UPON RECEIPT SUPERLATIVE IMPORTANCE VERY IMPORTANCE IMPORTANCE VERY UNIMPORTANCE VERY GOOD GOOD FAIR VERY POOR ROBE, MAT, SLIPPER AND OTHER PRODUCTS QUALITY:- HT 3.1 QUALITY OF PRODUCT CONTROL SUPERLATIVE IMPORTANCE VERY IMPORTANCE IMPORTANCE VERY UNIMPORTANCE VERY GOOD GOOD FAIR VERY POOR DELIVERIES:- HT 3.2 TRANSPORTATION EFFICIENCY SUPERLATIVE IMPORTANCE VERY IMPORTANCE IMPORTANCE VERY UNIMPORTANCE VERY GOOD GOOD FAIR VERY POOR HT 3.3 ON TIME DELIVERY SUPERLATIVE IMPORTANCE VERY IMPORTANCE IMPORTANCE VERY UNIMPORTANCE VERY GOOD GOOD FAIR VERY POOR HT 3.4 CONDITION OF PACKAGING UPON RECEIPT SUPERLATIVE IMPORTANCE VERY IMPORTANCE IMPORTANCE VERY UNIMPORTANCE VERY GOOD GOOD FAIR VERY POOR

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FM-BS-06/01 REV.04